Best Buy Return and Exchange Policies

We work hard every day to enrich the lives of our customers through technology, whether you come to us online, visit our stores, or invite us into your home. If you are not fully satisfied with your purchase, we'll do our very best to help you with a replacement, return, or repair.

Looking for a Marketplace return policy? The policy below applies to purchases from Best Buy only. To learn how to find a Marketplace seller's return policy, and how to return a Marketplace product, visit our Returning a Marketplace Product page.

On this page:

• General return and exchange policy
• Cellular and wireless devices
• Bundle, bonus, large, and defective items
• Non-returnable items
• Product condition requirements
• Shipping charges and Environmental Handling Fees

General return and exchange policy

Most products sold by Best Buy can be returned or exchanged within 30 days from the date of your in-store purchase, or 30 days from the date your online order is delivered. The exceptions to this policy are cellular and wireless devices (details below) and non-returnable items (details below).

All products must be returned in their original packaging. The product must be in like-new condition (i.e., no signs of use), and some products can only be returned or exchanged if the packaging is unopened. Read the complete policy details below for full details.

To process a return or exchange, you will need to provide the following:

• The original receipt (invoice) from your purchase.
• The original method of payment. Payment card purchases will be refunded to the original payment card. Store credit will be given for returns with gift receipts.
• Original packaging and all items originally included by the manufacturer or by Best Buy (including manuals, accessories, gifts with purchase, bonus items, and any other included items)
• Your name, address, phone number, and signature. Valid government-issued photo ID may be requested to confirm this information.

Cellular and wireless devices

Cellular and wireless devices include cell phones and smartphones, and carrier-activated tablets, mobile hotspots, and wearables.

Best Buy adheres to the CRTC Wireless Code of Conduct and the rights of the consumer. Subject to usage restrictions set by the carriers, cellular and wireless devices can be returned up to 15 days from the date of your in-store purchase, or 15 days from the date your online order is delivered. The return period is up to 30 days for any person who has self-identified as a person with a disability. For more information about the CRTC Wireless Code of Conduct, you can visit the Wireless Code of Canada webpage.

Before returning a cellular or wireless device:

• Make sure to disable the security settings. See more details in the “Disabling security settings on certain devices” section below.
• Make sure you head to the right store:
  • Cell phones purchased from a Best Buy Express store must be returned or exchanged at the same store location.
  • Cell phones purchased from a Best Buy or Best Buy Mobile store can be returned or exchanged at any Best Buy or Best Buy Mobile store, but not at a Best Buy Express store.

  Bundle, bonus, large, and defective items

  Returning a bonus item

  Bonus items, or free gifts, are items that were included free with certain purchases. If you wish to return a bonus item, you will need to return both the item that you paid for and the bonus item to be eligible for a refund. Bonus items can be exchanged only if they are defective. All other terms and conditions of the Best Buy Return and Exchange Policies apply.

  Returning a bundle item

  Bundle items are items that came as part of a combo or package promotion with another item. Bundling items together allows us to offer them to you at a (combined) lower price than if you were to purchase them each separately.

  If you decide to return one or more of the items included in a bundle, you will be charged the stand-alone price for each item you wish to keep, which may be higher than the bundled price, then refunded for the items you wish to return. All other terms and conditions of the Best Buy Return and Exchange Policies apply.

  Returning a large item

  Large items are subject to the policy stipulations and product condition requirements outlined on this page. Large items include, but are not limited to:

  • Televisions larger than 55"
  • Large Furniture
  • Patio Furniture
  • Mattresses
  • Large Fitness Equipment
  • Refrigerators and Freezers
  • Washers and Dryers
  • Ranges, Ovens, and Cooktops
  • Dishwashers
  • Barbecues and Smokers

  Large item returns can be processed at any big box Best Buy store. For safety and convenience, we also offer a pickup service whereby customers can schedule a return and we'll pick up the large item. Please note that large items cannot be returned or scheduled at Best Buy Mobile or Best Buy Express stores.

  Visit the Returning a large item page for details on how to schedule a large item return.

  Returning a defective item

  A defective item can be returned or exchanged within 30 days, and must be in its original packaging with all items originally included by the manufacturer or by Best Buy.